In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value fast delivery then
The operation will need to excel at:
A) Cost
B) Dependability
C) Flexibility (products/service)
D) Speed
E) Flexibility (mix)
F) Flexibility (volume and/or delivery)
G) Quality

Question

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value fast delivery then
The operation will need to excel at:
A) Cost
B) Dependability
C) Flexibility (products/service)
D) Speed
E) Flexibility (mix) 
F) Flexibility (volume and/or delivery)
G) Quality

Quizplus · Accepted Answer

Customers who value fast delivery require the operation to excel at speed, which involves minimizing the time it takes to fulfill orders and deliver the product or service to the customer.

In This Question You Need to Match the Competitive Factor