Which of the following competitive factors and performance objectives is unlikely to satisfy customers?
A) Reliable delivery leading to a need to excel at effective customer service.
B) A wide range of products and services underpinned by excellence at flexible operations.
C) Low quality leading to a need to excel at producing large quantities at low prices.
D) Low price leading to a need to excel at low cost.
E) Speed of operations leading to a need to excel at efficient distribution.

Question

Quizplus · Accepted Answer

Low quality products are unlikely to satisfy customers, regardless of the ability to produce large quantities at low prices. Customers expect a certain level of quality from products and services, and if that is not met, they are unlikely to continue doing business with the company.

Which of the Following Competitive Factors and Performance Objectives Is