What factors appear to be influential in ensuring the success of TQM?
A) Quality strategy, top management support, a steering group, appropriate training and recognition and reward.
B) Motivate the workforce through a programme of hype, slogans and exhortations.
C) Committed workers and supervisors, investment in training, financial benefits for staff.
D) Focus TQM on the areas of the operations that have the greatest impact on customers.

Question

Quizplus · Accepted Answer

Quality strategy provides a roadmap for TQM implementation, top management support ensures that resources and authority are available for the effort, a steering group maintains focus and direction, appropriate training ensures that employees are prepared to implement TQM, and recognition and reward motivate employees to sustain their efforts. Option B is incorrect because motivation through hype and slogans is not effective in sustaining TQM efforts. Option C is partially correct, but financial benefits alone are not enough to sustain TQM efforts. Option D is incorrect because TQM should focus on all areas of the operations, not just those that impact customers.

What Factors Appear to Be Influential in Ensuring the Success