Question 1

IMs and blog posts are better left out of the business environment due to their informality.

Accepted Answer

IMs and blog posts can have a place in the business environment, but it is important to use them appropriately and follow company guidelines for communication. While they may seem informal, they can be effective tools for internal communication and engaging with customers.

Question 2

Identify:
-Internal Blogs

Accepted Answer

Internal blogs are among the most versatile forms of workplace correspondence. They are designed exclusively to be used on the company network (or intranet) by in- house management and by employees to post their comments and questions, their views on new policies, announce events, introduce new staff, and generally to communicate up and down the corporate ladder.

Question 3

If you don't want to be held legally responsible for something you write, put it in an email rather than a letter.

Accepted Answer

This statement is false. Both emails and letters can be used as evidence in legal proceedings, so it's important to consider the content of any written communication before sending it.

Question 4

Discuss in detail 3 of the ethical/legal guidelines in e-communications.

Accepted Answer

The answer of Discuss in detail 3 of the ethical/legal...

Question 5

"Netiquette" is:
A) an Internet game played by many companies.
B) a set of guidelines for appropriate use of the Internet in business communications.
C) a dating website.

Accepted Answer

Netiquette is a combination of the words "Internet" and "Etiquette." It refers to a set of guidelines for appropriate behavior and communication on the Internet. These guidelines include things like using proper grammar and spelling, not using all caps (which is seen as yelling), and being respectful to other users. It is particularly important to use good netiquette in business communications, as it reflects on the professionalism of the company.

Question 6

This type of blog informs employees about vital company news:
A) external blog.
B) internal blog.

Accepted Answer

An internal blog is the best choice as it is designed to communicate company news and updates to employees within the organization. An external blog, on the other hand, is used to communicate with external stakeholders such as customers and partners.

Question 7

Guidelines for using email on the job include:
A) emails are confidential and ethical.
B) emails are easy to read.
C) emails respect international readers.
D) All of these choices are correct.

Accepted Answer

All of the choices are correct. Emails should be confidential and ethical, easy to read, and respectful of international readers.

Question 8

Identify:
-External Blogs

Accepted Answer

The answer of Identify:
-External Blogs...

Question 9

Textspeak is acceptable when talking to co-workers about a project.

Accepted Answer

Textspeak may not be professional when communicating with co-workers about a project. It is important to use proper spelling and grammar to ensure clear and effective communication.

Question 10

To write a successful blog, you have to:
A) attract readers and build relationships with them.
B) promote and market products, services, or ideas.
C) respond to comments and suggestions.
D) All of these choices are correct.

Accepted Answer

To write a successful blog, you need to attract readers and build relationships with them, promote and market your products, services, or ideas, and respond to comments and suggestions. All of these choices are important for creating a successful and engaging blog. Building a strong readership depends on writing compelling content and promoting it effectively, while responding to comments and suggestions allows you to build a sense of community and establish trust with your readers. By focusing on all of these elements, you can create a thriving blog that connects with readers and drives results.

Question 11

Messaging all of your questions to your boss at one time is the best way to get answers.

Accepted Answer

While it may seem efficient to send multiple questions at once, it can overwhelm your boss and lead to important questions being overlooked. It's better to prioritize your questions and send them one at a time.

Question 12

While social media, emails, IMs and blog posts are informal, they still require a great deal of time and thought in a business context.

Accepted Answer

Even though these forms of communication may be more casual, they still reflect on the professionalism and image of a business, so they should not be taken lightly. Careful consideration should be given to the message being conveyed and the tone used.

Question 13

Discuss the importance of visuals for a company's appeal on social media. Use an example.

Accepted Answer

The answer of Discuss the importance of visuals for a...

Question 14

Your business email and personal email should reflect very similar styles.

Accepted Answer

Business emails typically require a more formal tone and structure, focusing on professionalism and clarity, while personal emails can be more casual and expressive, reflecting individual personality.

Question 15

To write a successful business blog, you have to
A) attract readers.
B) build relationships with them.
C) promote and market products, services, or ideas.
D) respond to comments and suggestions.
E) All of these choices are correct.

Accepted Answer

All of these choices are correct. To have a successful business blog, you need to attract readers, build relationships with them, promote and market products, services, or ideas, and respond to their comments and suggestions. A successful business blog is more than just a promotional tool; it's a platform for engaging with your audience and building relationships that can lead to valuable business opportunities.

Quiz 4: Communications at Work: Email, Blogs, Messaging, and Social Media

IMs and blog posts are better left out of the business environment due to their informality.

Identify: -Internal Blogs

If you don't want to be held legally responsible for something you write, put it in an email rather than a letter.

Discuss in detail 3 of the ethical/legal guidelines in e-communications.

"Netiquette" is:

This type of blog informs employees about vital company news:

Guidelines for using email on the job include:

Identify: -External Blogs

Textspeak is acceptable when talking to co-workers about a project.

To write a successful blog, you have to:

Messaging all of your questions to your boss at one time is the best way to get answers.

While social media, emails, IMs and blog posts are informal, they still require a great deal of time and thought in a business context.

Discuss the importance of visuals for a company's appeal on social media. Use an example.

Your business email and personal email should reflect very similar styles.

To write a successful business blog, you have to