_____ refers to the latitude organizations bestow on their representatives to negotiate mutually satisfying commitments with customers.
A) Consumer learning
B) Customerization
C) Empowerment
D) Autonomy
E) Interaction

Question

Quizplus · Accepted Answer

Empowerment is the delegation of authority to solve customers' problems quickly--usually by the first person that the customer notifies regarding the problem.

_____ Refers to the Latitude Organizations Bestow on Their Representatives