Which of the following would be an example of "social" CRM?
A) Placing a phone call to a local department store
B) Leaving a comment on a company's blog
C) Mailing a survey card back to an organization
D) Telling a friend about your experience with an online retailer
E) All of the above are examples of "social" CRM

Question

Quizplus · Accepted Answer

Social CRM incorporates social media with the best of traditional CRM.

Which of the Following Would Be an Example of "Social