Question 1

Selective perception is the filtering of information to suit our own needs.

Accepted Answer

Selective perception refers to the tendency to filter information based on our own preferences, biases, and needs. We tend to pay attention to information that is consistent with our pre-existing beliefs and ignore or discount information that contradicts them. This can lead to a distorted or incomplete view of the world around us.

Question 2

The person who receives the message is called:
A) Sender
B) Receiver
C) Decoder
D) Encoder

Accepted Answer

The receiver is the person who receives the message from the sender. The decoder is the person or device that interprets the message and the encoder is the person or device that creates the message. Therefore, the best choice for the person who receives the message is the receiver.

Question 3

Communication supports ____________ of the POLC functions.

Accepted Answer

all

Question 4

Another term for workplace gossip is the _____________.
Short

Accepted Answer

The answer of Another term for workplace gossip is the...

Question 5

An effective communication requires a sender and a receiver who are open to speaking and listening to one another, despite possible differences in opinion or personality.

Accepted Answer

This statement is true. Effective communication involves both parties being willing to engage in open and respectful dialogue, even if they do not necessarily agree or have similar personalities.

Question 6

Information overload happens when the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.

Accepted Answer

Information overload refers to the state of having too much information to make a decision or remain informed about a topic. It is not specifically about being upset, but rather about the volume and complexity of information exceeding one's ability to process it.

Question 7

In the process model of communication, a sender originates the message with a _______________.

Accepted Answer

The answer of In the process model of communication, a...

Question 8

The sender __________ the message, translating the idea into words.

Accepted Answer

The answer of The sender __________ the message, translating the...

Question 9

How much of a manager's time is spent communicating?
A) 10-25%
B) 25-50%
C) 50-90%
D) 90-100%

Accepted Answer

According to various studies, a manager spends 50-90% of their time communicating with various stakeholders such as team members, clients, vendors, and superiors. Effective communication is an essential skill that managers must master to succeed in their roles.

Question 10

A study by NASA suggests that deficient interpersonal communication over a 20-year period was a causal factor in how many aviation accidents?
A) 20-30%
B) 40-50%
C) 50-60%
D) 70-80%

Accepted Answer

The study by NASA suggests that deficient interpersonal communication over a 20-year period was a causal factor in 70-80% of aviation accidents.

Question 11

A good tip for appropriate workplace speech is to use terms that feel respectful or comfortable to us.

Accepted Answer

A good tip for appropriate workplace speech is to use terms that are universally considered professional and respectful, and that are comfortable and inclusive for all colleagues, not just terms that feel comfortable to us personally.

Question 12

The meaning that the receiver assigns may not be the meaning that the sender intended, due to factors such as _______________.

Accepted Answer

The answer of The meaning that the receiver assigns may...

Question 13

The ______________ of an encoded message may be spoken words, written words, or signs.

Accepted Answer

The answer of The ______________ of an encoded message may...

Question 14

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior is _________________.

Accepted Answer

The answer of A process by which information is exchanged...

Question 15

Selective perception is the distortion or withholding of information to manage a person's reactions.

Accepted Answer

Selective perception is the process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints. It is not about distorting or withholding information but about the personal filtering of information.

Question 16

The receiver _____________ a message by assigning meaning to the words.

Accepted Answer

The answer of The receiver _____________ a message by assigning...

Question 17

From a managerial perspective, the grapevine's informal structure provides effective communication.

Accepted Answer

The answer of From a managerial perspective, the grapevine's informal...

Question 18

Jargon can be an obstacle to effective communication.

Accepted Answer

Jargon refers to specialized words or phrases used within a particular profession or group. It can be difficult for those outside the group to understand and can lead to miscommunication. Therefore, it can be an obstacle to effective communication.

Question 19

Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students.

Accepted Answer

Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students, as per the statement.

Question 20

What is the process model of communication ion 2

Accepted Answer

The answer of What is the process model of communication...

Quiz 11: Communication in Organizations