To address the situation of an employee who approaches their work with an attitude typical of entitlement culture, a manager should:
A) lighten their workload to make their job easier.
B) increase their workload to challenge and motivate them.
C) speak candidly with the employee about their responsibility to focus on performance, productivity and/or their customers, and the need to change their attitude accordingly.
D) refer the employee for counselling.
E) tell the employee straight out that their attitude is poor and that they need to improve it immediately.

Question

Quizplus · Accepted Answer

Speaking candidly with the employee about their responsibility and the need to change their attitude accordingly is the best choice. It is important to address the root issue of entitlement culture and emphasize the importance of performance, productivity, and customer satisfaction. Simply lightening or increasing their workload may not address the underlying attitude problem, and referring them for counselling may not be necessary unless their attitude is significantly impacting their work performance. Telling the employee straight out that their attitude is poor may come across as confrontational and unprofessional.

To Address the Situation of an Employee Who Approaches Their