Employees who come into contact with customers are known as the:
A) face of the company.
B) extra staff.
C) back of house staff.
D) back office employees
Correct Answer:
Verified
Q72: Interaction between staff members and customers is
Q73: Packaging is an example of which component
Q74: Benefits are an example of which component
Q75: Internal marketing is a cross between:
A)human resources
Q76: Guarantees are an example of which component
Q78: Location is an example of which component
Q79: Emotional labour occurs in all of the
Q80: The Cornell Hospitality Quarterly lists all of
Q81: An example of a servicescape would be:
A)publicity.
B)institutional
Q82: Other customers can spoil our experience in
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents