The Cornell Hospitality Quarterly lists all of the following as prerequisites for excellent service except:
A) a belief that everyone is 'on the same team, working towards the same goals'.
B) a perception that management goes out of its way to ensure that everyone feels equally included.
C) policies and procedures that make it easy to satisfy customers.
D) service with a smile.
E) effective training to support excellent customer service.
Correct Answer:
Verified
Q75: Internal marketing is a cross between:
A)human resources
Q76: Guarantees are an example of which component
Q77: Employees who come into contact with customers
Q78: Location is an example of which component
Q79: Emotional labour occurs in all of the
Q81: An example of a servicescape would be:
A)publicity.
B)institutional
Q82: Other customers can spoil our experience in
Q83: Use the following to answer questions
Peters
Q84: Use the following to answer questions
Virgin
Q85: A collective term for the physical evidence
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