Use the following to answer questions
Virgin Airlines tries to control various elements of its business.It always employs staff members who are size 8-10 and are immaculately groomed.It sprays the interior of its planes with deodoriser before guests enter the cabin and plays uplifting, positive music during take-off.Recently, a passenger drank too much alcohol on board and was rude to other passengers.The guest liaison was called to deal with the customer.
-The customer who drank too much alcohol and was rude to other customers is known as:
A) servicescape.
B) an accidental participant.
C) aesthetic labour.
D) a criminal.
Correct Answer:
Verified
Q79: Emotional labour occurs in all of the
Q80: The Cornell Hospitality Quarterly lists all of
Q81: An example of a servicescape would be:
A)publicity.
B)institutional
Q82: Other customers can spoil our experience in
Q83: Use the following to answer questions
Peters
Q85: A collective term for the physical evidence
Q86: An example of co-creation is when:
A)physically fit
Q87: _ responses to a physical environment can
Q88: Use the following to answer questions
Virgin
Q89: An organisation should view its personnel as
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