Emotional labour occurs in all of the following situations except when:
A) staff members must deal sympathetically with customer complaints.
B) a loan officer is trying to sell a mortgage to clients in an hour-long meeting.
C) an employer has to discipline an employee.
D) staff members who have worked a night shift must ignore their tiredness and be nice to customers.
Correct Answer:
Verified
Q74: Benefits are an example of which component
Q75: Internal marketing is a cross between:
A)human resources
Q76: Guarantees are an example of which component
Q77: Employees who come into contact with customers
Q78: Location is an example of which component
Q80: The Cornell Hospitality Quarterly lists all of
Q81: An example of a servicescape would be:
A)publicity.
B)institutional
Q82: Other customers can spoil our experience in
Q83: Use the following to answer questions
Peters
Q84: Use the following to answer questions
Virgin
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