Good customer service policies must ensure:
A) all staff are able to give customers anything they like
B) the basic human rights of customers are observed
C) that employees can get a bonus when customers are happy
D) all customers are greeted in their cultural way

Question

Quizplus · Accepted Answer

Good customer service policies must ensure that the basic human rights of customers are observed. This means ensuring that customers are treated with respect, given accurate information, and provided with a safe and comfortable environment. It also means protecting customers' personal information and ensuring that their complaints and concerns are addressed in a timely and effective manner. Policies that prioritize customer satisfaction at the expense of basic human rights may do more harm than good in the long run. Good customer service policies should prioritize the basic human rights of customers, such as respect, privacy, and safety. Options A, C, and D are not necessarily part of a good customer service policy and could potentially lead to negative outcomes.

Good Customer Service Policies Must Ensure