All of the following are service quality dimensions related to follow-up EXCEPT
A) ethics.
B) reliability.
C) tangibles.
D) responsiveness.
E) empathy.
Correct Answer:
Verified
Q109: When Pat was talking with his customer
Q114: Experts estimate that the average cost of
Q114: How can sales representatives save time for
Q115: Several personal traits are listed in the
Q116: Which of the following is NOT one
Q116: What is relationship selling?
Q117: Von told the sales rep he wasn't
Q117: When Barbara realized she didn't have all
Q119: Fred is generating a list of potential
Q121: Why are nonfinancial rewards important?
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents