Understanding the causes of performance, regardless of whether that performance exceeded, met, or fell below the firm's goals
A) enables firms to make appropriate adjustments.
B) allows managers to demonstrate their effectiveness.
C) offers insights into value-based pricing.
D) should be followed by eliminating underperforming SBUs.
E) allows firms to better assess customer loyalty.

Question

Quizplus · Accepted Answer

Understanding the causes of performance allows firms to identify areas for improvement and make appropriate adjustments to their strategies, operations, or resources. This can help them enhance their performance and achieve their goals. Additionally, it can prevent further underperformance or losses in the future.

Understanding the Causes of Performance, Regardless of Whether That Performance