For most service businesses the quality standard has become:
A) providing prompt and predictable service.
B) providing a competitive level of service at the lowest cost.
C) delighting customers by anticipating their needs.
D) less important than it is for manufacturing businesses.

Question

Quizplus · Accepted Answer

In today's competitive market, providing good quality service is no longer enough. Service businesses must aim to delight customers by anticipating their needs, going above and beyond expectations, and creating memorable experiences. This helps to build customer loyalty and differentiate the business from its competitors. The other options (A, B, and D) are not as prevalent as the standard for service businesses today.

For Most Service Businesses the Quality Standard Has Become