Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:
A) is all about providing the service at the lowest cost.
B) should focus on providing customers with a good experience.
C) has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
D) has done a good job of increasing output, but a poor job of improving quality.

Question

Quizplus · Accepted Answer

Operations management in the service sector should focus on providing customers with a good experience, as the quality of the service and customer satisfaction are key factors in the success of service businesses. While cost is still important, it is not the only factor that should be considered. Services can also use technology and automation to increase efficiency and flexibility in operations management. Improving quality is an ongoing challenge, but many service businesses have made significant strides in this area.

Which of the Following Statements About Operations Management in the Service