Experts in operations management for service industry businesses stress:
A) using records from accounting to determine what business to go after.
B) relying on one's individual operation as opposed to developing partnerships.
C) training employees on quality management.
D) training employees to always adhere to only one way of doing things.

Question

Quizplus · Accepted Answer

Training employees on quality management is a key aspect of operations management for service industry businesses as it helps to ensure consistency in service quality and minimize errors or defects in the delivery of services. The other options, such as relying solely on one's individual operation or adhering to only one way of doing things, may limit opportunities for growth and improvement in the long run. Using accounting records to determine which business to go after may be a useful strategy, but it is not as crucial to operations management as training employees on quality management.

Experts in Operations Management for Service Industry Businesses Stress