Your tone of voice can be as important as your words when talking with customers.
Correct Answer:
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Q1: Giving a customer a coupon for free
Q3: Effective telephone customer service skills include
A) answering
Q4: All customer concerns should be given serious
Q5: You can demonstrate your commitment to serving
Q6: When dealing with an abusive customer
A) immediately
Q7: A grocery store employee purchasing groceries on
Q8: You should treat all customers with respect
Q9: "Let's do this" is an example of
Q10: It is never a good idea to
Q11: When dealing with conflict, you should
A) listen
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