When dealing with conflict, you should
A) listen carefully to customers' concerns or problems.
B) work hard to make your customers happy.
C) offer several resolutions for the client to choose from.
D) All of the above

Question

Quizplus · Accepted Answer

All of the options listed are effective strategies for dealing with conflict. Listening carefully helps understand the customer's concerns, working hard to make customers happy shows dedication to customer satisfaction, and offering several resolutions provides the customer with a sense of control and options to resolve the issue.

When Dealing with Conflict, You Should