Which is an example of an internal customer?
A) a consumer who buys a new car
B) a student who visits a library
C) an employee who visits the computer help desk
D) an organization that contracts with a landscaper
Correct Answer:
Verified
Q10: It is never a good idea to
Q11: When dealing with conflict, you should
A) listen
Q12: Listening is more than hearing what the
Q13: You should always give customers what they
Q14: Mentally registering the key words the speaker
Q16: "What seems to be the problem?" is
Q17: Which is an example of an empathy
Q18: Which statement shows effective customer service?
A) I
Q19: Good listening skills include
A) listening for facts.
B)
Q20: Customer service is saying the words the
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