Which is an example of an empathy statement?
A) Tell me more about . . .
B) Thank you.
C) It will be ready tomorrow.
D) How can I help?
Correct Answer:
Verified
Q11: When dealing with conflict, you should
A) listen
Q12: Listening is more than hearing what the
Q13: You should always give customers what they
Q14: Mentally registering the key words the speaker
Q15: Which is an example of an internal
Q16: "What seems to be the problem?" is
Q18: Which statement shows effective customer service?
A) I
Q19: Good listening skills include
A) listening for facts.
B)
Q20: Customer service is saying the words the
Q21: Understanding or concern for someone's feelings or
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