Question 1

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.
A) cohesiveness
B) diversity
C) level
D) development

Accepted Answer

The statement describes the diversity of the teams at Google, with members coming from different countries and possessing different skills. Option A (cohesiveness) describes the level of unity or harmony within a team, which is not directly mentioned in the statement. Option C (level) and option D (development) do not accurately describe the situation mentioned in the statement.

Question 2

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.This is an example of a(n)_______ team.
A) problem-solving
B) virtual
C) self-managed
D) cross-functional

Accepted Answer

The description fits that of a problem-solving team, which is a temporary group of employees formed to tackle a specific problem or issue.

Question 3

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?
A) forming stage
B) norming stage
C) storming stage
D) performing stage

Accepted Answer

The storming stage is characterized by conflicts and disagreements within the team, often related to defining the team's mission and the roles and responsibilities of each team member. It is a necessary stage for the team to move forward and establish clear goals and strategies.

Question 4

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n)________ team.
A) self-managed
B) work
C) problem-solving
D) cross-functional

Accepted Answer

Based on the given description, Jahn is a member of a work team that performs the daily functions of the organization. A self-managed team typically has more autonomy and control over their own work processes and decision-making, while a problem-solving team is specifically formed to address a particular issue or challenge within the organization. A cross-functional team involves members from different departments or functional areas working together on a specific project or goal, which does not seem to be the case with Jahn's team. Therefore, the best choice is B) work.

Question 5

Jason's team has reached agreement about the role each member is expected to play.Jason's team has reached the ________ stage.
A) forming
B) norming
C) storming
D) performing

Accepted Answer

The norming stage is characterized by the team members establishing clear roles and expectations for each other. This suggests that the team has already gone through the forming stage (getting to know each other) and storming stage (conflict and disagreement) before reaching agreement, and is now ready to move into the performing stage (working together effectively).

Question 6

According to research on team effectiveness,the ideal team size is ________ members.
A) fewer than five
B) between five and ten
C) between ten and twenty
D) more than twenty

Accepted Answer

Research on team effectiveness suggests that the ideal team size is between five and ten members. This size allows for sufficient diversity of skills and perspectives while still maintaining effective communication and coordination. Teams that are larger tend to have more difficulty with communication and decision-making, while teams that are smaller may not have enough resources to complete tasks efficiently.

Question 7

During the performing stage,team members ________.
A) resolve differences among them
B) clarify their roles and expectations
C) get to know one another
D) focus on solving problems

Accepted Answer

During the performing stage, team members focus on working together to solve problems and achieve their goals. They have already resolved differences, clarified their roles and expectations, and gotten to know one another during earlier stages of team development.

Question 8

All of the following statements concerning team size are correct EXCEPT:
A) Small teams make the most demands on team leaders.
B) Large teams often suffer from disagreements,absenteeism,and membership turnover.
C) Small teams may lack sufficient diversity.
D) Large teams tend to work slower than small teams.

Accepted Answer

Small teams typically make fewer demands on team leaders compared to large teams, as they require less coordination and management.

Question 9

Zoe is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Zoe's team is likely in the ________ stage.
A) storming
B) forming
C) norming
D) performing

Accepted Answer

The stage in which team members openly express differences and work through conflicts is known as the storming stage. This is because conflicts are likely to arise as team members begin to establish their roles and perspectives. The forming stage is characterized by team members getting to know each other and establishing a sense of trust. The norming stage involves the team establishing clear goals and guidelines for working together. The performing stage is the final stage, in which the team is highly effective and productive in achieving their goals.

Question 10

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?
A) encouraging his team members to work from home
B) redesigning their work space
C) increasing the interaction between team members
D) encouraging team members to socialize during and after working hours

Accepted Answer

Encouraging team members to work from home would likely decrease interaction and communication between team members, which could negatively impact cohesiveness. The other options (redesigning the work space, increasing interaction between team members, and encouraging socialization during and after working hours) would likely improve cohesiveness by promoting teamwork, communication, and collaboration.

Question 11

During which stage of team development does agreement about the role of the team leader and other participants occur?
A) Forming stage
B) Norming stage
C) Storming stage
D) Performing stage

Accepted Answer

The norming stage is where the team members start to establish their roles and responsibilities, as well as develop a clear understanding of how the team will function under the guidance of the team leader. This is where agreement about the role of the team leader and other participants occurs.

Question 12

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual

Accepted Answer

The use of information technology to connect team members who are geographically dispersed classifies the team as a virtual team. A problem-solving team focuses on addressing specific organizational issues, a self-managed team operates without a traditional manager, and a cross-functional team consists of individuals from different functional areas within the organization.

Question 13

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.
A) informal
B) formal
C) verbal
D) cohesive

Accepted Answer

The description of Mya's team members feeling attracted and motivated to remain part of the team is indicative of a cohesive team. Cohesive teams have strong bonds and a sense of togetherness, leading to increased commitment and engagement from team members. The other options do not adequately reflect the given description.

Question 14

Samuel's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.
A) roles
B) norm
C) cohesiveness
D) conflict

Accepted Answer

The scenario describes an informal standard of conduct among the team, which is an example of a norm - a shared expectation among team members about how they should behave. The other options (roles, cohesiveness, conflict) do not fit the given scenario.

Question 15

At a celebratory gathering in a restaurant,Nicholas presents his team members with personal thank-you notes in appreciation for their hard work on a project.Nicholas and his team are in the ________ stage of team development.
A) norming
B) performing
C) storming
D) adjourning

Accepted Answer

The answer of At a celebratory gathering in a restaurant,Nicholas...

Question 16

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.
A) cross-functional
B) virtual
C) work
D) problem-solving

Accepted Answer

Javier is working with members from different departments to increase communication, hence he is part of a cross-functional team.

Question 17

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Vanessa is trying to promote ________.
A) team cohesiveness
B) external communication
C) empowerment
D) team norm

Accepted Answer

By removing cubicle walls, Vanessa is making it easier for team members to interact and work together, which promotes team cohesiveness.

Question 18

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.
A) cross-functional
B) virtual
C) problem-solving
D) self-managed

Accepted Answer

The answer of Faith works in the bakery at Whole...

Question 19

During the forming stage,what is the role of the team leader?
A) providing time for members to become acquainted
B) encouraging participation
C) clarifying team roles
D) facilitating task accomplishment

Accepted Answer

The answer of During the forming stage,what is the role...

Question 20

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks.Ingrid's team is likely in which stage?
A) forming stage
B) norming stage
C) storming stage
D) performing stage

Accepted Answer

Ingrid's team is likely in the performing stage, as they are focused on accomplishing tasks and engaged in problem solving. The forming stage is characterized by team members getting to know each other, while the norming stage involves establishing norms and rules for the team. The storming stage is marked by conflict and disagreement among team members.

Quiz 9: Top Performance through Empowerment, Teamwork, and Communication

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.This is an example of a(n) _______ team.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n) ________ team.

Jason's team has reached agreement about the role each member is expected to play.Jason's team has reached the ________ stage.

According to research on team effectiveness,the ideal team size is ________ members.

During the performing stage,team members ________.

All of the following statements concerning team size are correct EXCEPT:

Zoe is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Zoe's team is likely in the ________ stage.

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

During which stage of team development does agreement about the role of the team leader and other participants occur?

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.

Samuel's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.

At a celebratory gathering in a restaurant,Nicholas presents his team members with personal thank-you notes in appreciation for their hard work on a project.Nicholas and his team are in the ________ stage of team development.

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Vanessa is trying to promote ________.

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

During the forming stage,what is the role of the team leader?

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks.Ingrid's team is likely in which stage?