Question 1

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

Attempting to spin bad news to make it appear more positive can often result in a loss of trust and credibility from the audience. It is generally better to address the issue head-on and be honest about the situation while offering plans for improvement.

Question 2

When speaking during business conversations,North Americans tend to stand closer together than Latin Americans.

Accepted Answer

The answer of When speaking during business conversations,North Americans tend...

Question 3

Polite listeners are attentive listeners.

Accepted Answer

The answer of Polite listeners are attentive listeners....

Question 4

A "no comment" response during a crisis is generally considered a statement of guilt.

Accepted Answer

The answer of A "no comment" response during a crisis...

Question 5

Even if it is never printed on paper,e-mail is considered to be a form of written communication.

Accepted Answer

E-mail involves the creation of written messages that are sent electronically, even if they are not printed on physical paper. Therefore, it is considered a form of written communication.

Question 6

Silvia likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

The answer of Silvia likes to send out a weekly...

Question 7

Feedback is often of little help in determining whether a message was decoded properly.

Accepted Answer

The answer of Feedback is often of little help in...

Question 8

Senders should request feedback if it is not forthcoming.

Accepted Answer

It is important for senders to receive feedback in order to improve their communication and ensure that their message was received as intended. If feedback is not naturally forthcoming, it is appropriate for the sender to request it.

Question 9

Many people in an organization receive a large part of their information through the grapevine.Unfortunately,the grapevine is widely regarded as an unreliable source of information.

Accepted Answer

The answer of Many people in an organization receive a...

Question 10

Immediately after listening to a message,the average person can recall only half of it.

Accepted Answer

According to research, the average person can recall only half of a message immediately after listening to it.

Question 11

Customer orders are considered to be an internal communication.

Accepted Answer

Customer orders are considered external communication because they involve interaction between the organization and individuals or entities outside the organization.

Question 12

Noise in communication can be the result of attitudes and perceptions.

Accepted Answer

Attitudes and perceptions can affect how someone receives and interprets information, potentially causing misunderstandings or confusion in communication.

Question 13

An employee suggestion box is an example of a formal communication channel.

Accepted Answer

An employee suggestion box is a common example of a formal communication channel where employees can share their suggestions, opinions, or feedback with management in a structured and organized way.

Question 14

An annual report to shareholders is an example of external communication.

Accepted Answer

An annual report to shareholders is a document that a company provides to its shareholders, investors, and other stakeholders that contains information about the company's financial performance, strategy, and other relevant information. As shareholders and investors are external to the company, this is an example of external communication.

Question 15

Managers spend a majority of their work day engaged in communications.

Accepted Answer

Managers need to communicate with employees, colleagues, superiors, and clients to ensure tasks are understood, progress is being made, and goals are met. Communication is essential for successful management.

Question 16

Most company recruiters rank job performance more important than communication skills.

Accepted Answer

The answer of Most company recruiters rank job performance more...

Question 17

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the nonverbal content.

Accepted Answer

Nonverbal cues are usually considered more reliable indicators of the speaker's true feelings and intentions than their words. Therefore, if verbal and nonverbal cues conflict, people tend to rely more on the nonverbal cues to interpret the message.

Question 18

Sandra is conversing with her real estate agent,whom Sandra believes is trying to sell her an expensive property in order to receive a greater commission.Sandra is engaged in offensive listening.

Accepted Answer

The answer of Sandra is conversing with her real estate...

Question 19

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

Accepted Answer

High-context cultures include countries such as Japan, China, and Middle Eastern countries. The United States and Germany are generally considered to be low-context cultures, where communication is more explicit and focused on the content of the message rather than the surrounding conditions.

Question 20

Regina's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Regina interprets the message as meaning by the end of the day,she is decoding the message.

Accepted Answer

Regina is interpreting or decoding the message to mean that her supervisor wants the updated financial figures by the end of the day.

Quiz 9: Top Performance through Empowerment, Teamwork, and Communication