Nora, a salesperson who works for Fifth Leaf Fashions, informs her customers that they can return garments within 30 days of purchase for cash. However, the Fifth Leaf Fashion's return policy states that customers may only exchange garments for other garments and not for cash. In this scenario, it is evident that Nora needs to improve her _____.

Question

Quizplus · Accepted Answer

Nora's misunderstanding of the return policy indicates a lack of knowledge about her company's policies, not the industry, products, promotions, or pricing.

Nora, a Salesperson Who Works for Fifth Leaf Fashions, Informs