Anthony is a salesperson for Xaim Chemicals and is faced with a buyer objection. According to the LAARC method, the first thing Anthony needs to do is:
A) forestall.
B) ask confirmatory questions to the buyer.
C) respond to the objection.
D) listen carefully.
E) assess the objection.

Question

Quizplus · Accepted Answer

The LAARC method for handling objections starts with "L" for Listen. This means the first thing Anthony needs to do is listen carefully to the buyer's objection before proceeding with any other steps.

Anthony Is a Salesperson for Xaim Chemicals and Is Faced