In the context of service enthusiasm, reputation:
A) does not require a service-minded corporate culture.
B) does not provide a competitive edge.
C) is a core component of the traditional sales process.
D) helps minimize critical encounters with customers.
E) allows a salesperson to distinguish himself or herself from the competition.

Question

Quizplus · Accepted Answer

Reputation allows a salesperson to stand out from competitors by showcasing their reliability and quality of service, which can enhance customer trust and loyalty.

In the Context of Service Enthusiasm, Reputation