Question 1

Learning about beliefs and practices different from our own and appreciating them means displaying
A)tolerance.
B)individualism.
C)stereotyping.
D)gender norming.

Accepted Answer

Displaying tolerance involves recognizing and respecting others' beliefs, practices, and opinions even if they are different from our own. It does not necessarily mean agreement, but it does mean acknowledging and appreciating diversity without prejudice.

Question 2

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and
A)seek common ground.
B)help others conform.
C)avoid noticing differences.
D)encourage group thinking.

Accepted Answer

Seeking common ground is essential for successful communication across diverse audiences. It involves finding shared interests or values as a basis for understanding and collaboration. Helping others conform, avoiding noticing differences, and encouraging group thinking do not foster the individual respect and understanding necessary for effective cross-cultural communication.

Question 3

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and
A)follow up important messages in writing.
B)avoid smiling, which might make you appear to lack seriousness.
C)use words that will impress the listener.
D)assume that the listener understands if he or she nods and smiles in agreement.

Accepted Answer

Following up important messages in writing can help ensure that the message is understood correctly, especially when language barriers exist. This method provides a reference for the listener to review and fully comprehend the information shared.

Question 4

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Accepted Answer

Psychological barriers to listening refer to internal factors such as preconceptions, prejudices, emotional states, or lack of interest, rather than external physical conditions like hearing disabilities, poor acoustics, and noisy surroundings, which are considered physical barriers.

Question 5

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Accepted Answer

Today's communication technology has actually increased the number of messages employees need to write, as it facilitates instant and constant communication across various platforms.

Question 6

As a frontline employee, you can expect to have more managers in the workforce.

Accepted Answer

The answer of As a frontline employee, you can expect...

Question 7

Which of the following is an example of an idiom , which can cause confusion for multicultural audiences?
A)This product really rocks!
B)Our products can improve your bottom line.
C)Please submit your report ASAP.
D)Call me if you have any questions.

Accepted Answer

The phrase "improve your bottom line" is an idiom that refers to increasing profits, which may not be immediately clear to non-native English speakers or those unfamiliar with business jargon.

Question 8

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Accepted Answer

Today's digital workplace often emphasizes collaboration and teamwork, facilitated by digital tools and platforms that allow for easy communication and project management among team members.

Question 9

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

Accepted Answer

Social networking sites like Facebook and Twitter are widely used in today's business world for marketing, customer engagement, brand building, and communication.

Question 10

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should
A)repeat what she has said in a louder voice.
B)graciously accept the blame for not making her meaning clear.
C)end the conversation until an interpreter can be found.
D)require the Italian businessperson to restate the message in simple words.

Accepted Answer

Zoe should graciously accept the blame for not making her meaning clear, as this approach shows respect and understanding, and it opens the door for better communication.

Question 11

Employees in today's workforce must be prepared to write using a variety of media.

Accepted Answer

The modern workplace often requires employees to communicate through multiple channels such as emails, reports, presentations, social media, and instant messaging, necessitating versatility in writing skills.

Question 12

Appreciating diversity is an example of a "soft" skill.

Accepted Answer

Appreciating diversity is considered a soft skill because it involves interpersonal abilities and traits that help individuals interact effectively and harmoniously with others.

Question 13

Faking attention while others are speaking often increases listening skills.

Accepted Answer

Faking attention does not engage the cognitive processes required for genuine listening and understanding, thus it does not improve listening skills.

Question 14

Recruiters often rank communication skills as the highest skill set sought by employers.

Accepted Answer

Effective communication skills are consistently ranked highly by recruiters because they are essential for teamwork, client relations, and the ability to convey ideas clearly in the workplace.

Question 15

One of the best ways to increase tolerance when communicating with those from other cultures is to practice  empathy,  which refers to
A)speaking louder and listening more actively.
B)sharing your preferred communication style with others.
C)trying to see the world through others' eyes
D)thinking more individualistically

Accepted Answer

Empathy involves understanding and sharing the feelings of others, which in the context of intercultural communication means trying to see the world from another person's perspective. This approach helps increase tolerance and understanding across cultural divides.

Question 16

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?
A)Use the metric system.
B)Use American currency figures.
C)Write all months as figures rather than as words.
D)Avoid using any figures in the contract.

Accepted Answer

In international contracts, it's standard to use the metric system for measurements to ensure clarity and avoid misunderstandings, especially when dealing with countries like Mexico that use the metric system.

Question 17

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of
A)ethnocentrism.
B)tolerance.
C)stereotyping.
D)a cultural norm.

Accepted Answer

This is an example of stereotyping because it involves making a generalized belief or assumption about a group of people based on their nationality, without considering individual differences.

Question 18

Which of the following is key to improving workforce diversity?
A)Hiring a more homogenous work group.
B)Making fewer assumptions.
C)Ignoring differences.
D)Requiring employees to conform to a standard company culture.

Accepted Answer

Making fewer assumptions is key to improving workforce diversity as it encourages an open-minded approach to understanding and valuing individual differences, which can lead to a more inclusive and diverse workplace.

Question 19

Which of the following is a benefit of a diverse work environment?
A)Being better ability to create the products desired by consumers
B)Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action
C)Improving employee relationships and increasing productivity
D)All are benefits of a diverse work environment.

Accepted Answer

A diverse work environment enhances creativity and innovation, leading to products that better meet consumer needs. It also tends to reduce legal and regulatory issues related to discrimination and improves employee relationships and productivity, making all the listed options benefits of workplace diversity.

Question 20

Only managers and business executives need strong communication skills.

Accepted Answer

Strong communication skills are essential for everyone, not just managers and business executives, as they facilitate effective interaction and understanding in various contexts including personal, social, and professional environments.

Quiz 1: Succeeding in the Mobile and Social Workplace

Learning about beliefs and practices different from our own and appreciating them means displaying

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

As a frontline employee, you can expect to have more managers in the workforce.

Which of the following is an example of an idiom , which can cause confusion for multicultural audiences?

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Employees in today's workforce must be prepared to write using a variety of media.

Appreciating diversity is an example of a "soft" skill.

Faking attention while others are speaking often increases listening skills.

Recruiters often rank communication skills as the highest skill set sought by employers.

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

Which of the following is key to improving workforce diversity?

Which of the following is a benefit of a diverse work environment?

Only managers and business executives need strong communication skills.