Question 1

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Accepted Answer

Keeping personal opinions of people private helps maintain a professional environment and demonstrates respect and tact.

Question 2

Which of the following is the best advice regarding workplace conversation?

Accepted Answer

Active listening is crucial in workplace conversations as it demonstrates respect, fosters understanding, and can lead to productive dialogue and learning.

Question 3

Which of the following statements about workplace criticism is most accurate?

Accepted Answer

Criticism, both giving and receiving, is a common and necessary part of professional growth and workplace dynamics. It helps individuals and organizations to improve and address issues.

Question 4

How do recruiters and employers view the importance of professional behavior in the workplace?

Accepted Answer

Professional behavior, including good manners and a professional demeanor, is highly valued by recruiters and employers as it contributes significantly to the workplace environment and the company's public image.

Question 5

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Accepted Answer

Honoring commitments and keeping promises are key behaviors that demonstrate diligence and reliability. These actions show that Richard takes his responsibilities seriously and can be trusted to follow through on his obligations.

Question 6

To use your voice effectively,

Accepted Answer

Speaking in a relaxed, controlled, well-pitched voice at about 125 words per minute is effective for clear communication. It ensures that the speaker is understandable without being monotonous or overly dramatic.

Question 7

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Accepted Answer

Being vague does not help in providing constructive criticism. It is important to be specific and clear about what needs improvement to ensure the feedback is useful and actionable for the recipient.

Question 8

Which of the following statements about professionalism in the workplace is most accurate?

Accepted Answer

Professionalism is increasingly recognized as crucial for organizational success and reputation, leading more organizations to establish specific procedures or policies to encourage and maintain professional behavior among their employees. This includes aspects beyond mere appearance or nonverbal actions, encompassing communication, reliability, ethics, and more.

Question 9

Personal attacks, rudeness, and disrespectful comments relate most closely to which trait required for positive workplace relations?

Accepted Answer

Civility relates most closely to respectful interactions and refraining from personal attacks, rudeness, and disrespectful comments, which are essential for positive workplace relations.

Question 10

Face-to-face communication

Accepted Answer

Face-to-face communication is considered the most effective of all communication channels because it allows for immediate feedback, non-verbal cues, and better understanding, thus reducing misunderstandings and enhancing cooperation and problem-solving.

Question 11

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Accepted Answer

Proper pronunciation refers to saying words correctly and clearly with the accepted sounds and accented syllables. It involves articulating words in a way that is understood by others, following the standard or accepted pronunciation of the language.

Question 12

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Accepted Answer

Asking for clarification ensures you understand the feedback fully and shows your willingness to improve. It's a constructive way to engage with criticism without being defensive or dismissive.

Question 13

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.

Accepted Answer

Social intelligence involves interacting well with others, being perceptive, and showing sensitivity toward others.

Question 14

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Accepted Answer

In today's digital age, maintaining a positive online presence is crucial for professionalism, as it reflects on the individual and their employer in the vast and accessible digital world.

Question 15

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

Accepted Answer

Sharing and collegiality are considered part of the six dimensions of professional behavior, emphasizing the importance of teamwork and mutual support in a professional setting.

Question 16

A synonym for professionalism is

Accepted Answer

Professionalism is often associated with the manner in which a person conducts themselves in a business environment, which includes adhering to the norms, values, and expectations of business etiquette.

Question 17

Which of the following statement best provides constructive criticism?

Accepted Answer

The answer of Which of the following statement best provides...

Question 18

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Accepted Answer

Soft skills refer to personal attributes that enable someone to interact effectively and harmoniously with other people. Proficiency in using a variety of computer software packages is considered a hard skill, as it is a specific, teachable ability that can be defined and measured, unlike soft skills which are related to one's personality and interpersonal abilities.

Question 19

The best definition of uptalk is

Accepted Answer

Uptalk is characterized by a rising inflection at the end of sentences, which can make statements sound as though they are questions. This vocal pattern is distinct from monotone delivery, self-aggrandizing speech, or rapid speech patterns.

Question 20

Which of the following statements about  the power of the human voice is most accurate?

Accepted Answer

The human voice is a powerful tool that can be trained and modified to improve its effectiveness and impact. This includes aspects like tone, pitch, and volume, which can influence how a message is received and perceived by others.

Quiz 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings