Question 1

Because anyone can gain access to it, you should not leave private or ______________________ information when leaving a voice mail message.

Accepted Answer

The answer of Because anyone can gain access to it,...

Question 2

Effective team members view participation in a team as an opportunity to compete with others.

Accepted Answer

Effective team members view participation as a chance to collaborate and work towards common goals, not to compete with each other.

Question 3

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Accepted Answer

The answer of According to B.A. Tuckman, when teams are...

Question 4

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Accepted Answer

The answer of Interpersonal skills such as working in teams,...

Question 5

To increase your own effectiveness and professionalism, you should make it a personal rule not to _________________ during meetings; this includes avoiding texting and checking e-mail.

Accepted Answer

The answer of To increase your own effectiveness and professionalism,...

Question 6

Social ____________________ points to an understanding of culture and life that helps us negotiate interpersonal and social situations.

Accepted Answer

The answer of Social ____________________ points to an understanding of...

Question 7

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Accepted Answer

The answer of Meeting minutes should be distributed within two...

Question 8

A conflict between two members of a meeting should be ignored so that the meeting can progress as planned.

Accepted Answer

Ignoring conflicts between members can lead to unresolved issues that may affect the team's performance and morale. Addressing conflicts constructively is essential for maintaining a healthy and productive team environment.

Question 9

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Accepted Answer

The answer of To connect with distant team members across...

Question 10

Virtual meetings save travel costs and reduce employee fatigue.

Accepted Answer

Virtual meetings eliminate the need for travel, thereby saving costs associated with transportation, accommodation, and other travel-related expenses. They also reduce the physical and mental fatigue that can come from traveling, allowing employees to participate from the comfort of their own homes or offices.

Question 11

The purpose of a meeting determines the number of participants.

Accepted Answer

The purpose of a meeting often dictates the optimal number of participants; for example, brainstorming sessions may benefit from larger groups, while decision-making meetings might be more effective with a smaller, more focused group of stakeholders.

Question 12

If the purpose of a meeting is to share information, it is best to send an e-mail, text message, or memo rather than call a meeting.

Accepted Answer

Meetings should be reserved for discussions, decision-making, or collaborative work. If the sole purpose is to share information, it's more efficient to use email, text, or memos, which can be read at the recipient's convenience.

Question 13

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

The answer of The ____________________ are a record of points...

Question 14

An in-person, face-to-face meeting is the richest of all available media.

Accepted Answer

In-person, face-to-face meetings are considered the richest form of communication because they allow for immediate feedback, convey nonverbal cues, and facilitate a higher level of emotional engagement compared to other forms of communication.

Question 15

Today's workers attend more meetings than ever.

Accepted Answer

With the rise of collaborative work cultures and digital communication tools, the frequency of meetings has increased, leading today's workers to attend more meetings than their predecessors.

Question 16

Effective teams often have no formal leader.

Accepted Answer

Effective teams can operate without a formal leader because leadership functions can be distributed among members, allowing for shared decision-making and responsibilities based on expertise and situational demands.

Question 17

____________________ refers to the sound vibration frequency (the highness or lowness)of our voices, which are most engaging when they rise and fall in conversational tones.

Accepted Answer

The answer of ____________________ refers to the sound vibration frequency...

Question 18

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Accepted Answer

The answer of ____________________ is the habit of using a...

Question 19

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

Accepted Answer

The answer of The ____________________ of a phone call should...

Question 20

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Accepted Answer

Ground rules for a business meeting should be established at the beginning to set expectations and ensure a productive and respectful environment for all participants.

Quiz 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings