In the context of communication skills, good supervisors:
A)are able to hear the emotional dimensions of messages.
B)inhibit reflective listening.
C)tend toward introversion.
D)do not lay emphasis on psychological defenses of their employees.

Question

Quizplus · Accepted Answer

Good supervisors are skilled at understanding not just the literal meaning of what is said, but also the emotional undertones. This involves being empathetic and sensitive to the feelings and emotions that underlie the words of their employees, which is crucial for effective communication and leadership. Reflective listening, attention to psychological defenses, and introversion/extroversion are not universally applicable traits for good supervisors in the context of communication skills.

In the Context of Communication Skills, Good Supervisors