A provider of computer technical support that is using the balanced scorecard approach to control would look at ____.
A)the percentage of its employees that have received training during the last year
B)customer defections
C)its cash flow
D)percentage of computer owners that requested support more than five times in a month
E)all of these and more

Question

Quizplus · Accepted Answer

The balanced scorecard approach involves looking at multiple perspectives: financial, customer, internal business processes, and learning and growth, which includes all the options provided.

A Provider of Computer Technical Support That Is Using the Balanced