Question 1

In the social work field, men are promoted generally more quickly than women.

Accepted Answer

Historically and in many current contexts, men in the social work field, like in many other professions, tend to be promoted more quickly than women due to various factors including gender biases and stereotypes. This phenomenon is part of a broader issue of gender inequality in the workplace.

Question 2

Stewardship in a servant leader is the condition and act of caring for the basic daily needs of others.

Accepted Answer

Stewardship in servant leadership involves taking responsibility for the well-being of others, ensuring their needs are met, and nurturing their growth and development.

Question 3

Research-informed practice means that social workers should use the approaches and interventions in their practice that research has determined are effective.

Accepted Answer

Research-informed practice is based on using the proven effective approaches and interventions that have been determined through research, ensuring that social workers are providing the most effective interventions to their clients.

Question 4

A central theme of total quality management (TQM) is customer satisfaction.

Accepted Answer

Total Quality Management (TQM) emphasizes continuous improvement in all aspects of an organization with a central focus on customer satisfaction, ensuring that the products or services meet or exceed customer expectations.

Question 5

It is helpful to think of bureaucratic systems as if they have human personalities.

Accepted Answer

Bureaucratic systems are structured and governed by rules and procedures, not by human emotions or personalities.

Question 6

Female social workers who are considering a career in organizational management should reach out to another woman as a mentor.

Accepted Answer

Women seeking careers in organizational management can benefit from mentorship by other women, as these mentors can offer guidance, support, and insights based on their own experiences navigating similar career paths and challenges.

Question 7

The essence of TQM is "ask your customers what they want; then give it to them."

Accepted Answer

TQM is a customer-focused approach that emphasizes meeting and exceeding customer requirements.

Question 8

Asian and Pacific Islander culture respects clearly defined family structure and hierarchy of authority.

Accepted Answer

In many Asian and Pacific Islander cultures, there is a strong emphasis on family structure and a clear hierarchy of authority, often based on age and gender, which influences social interactions and decision-making within families.

Question 9

One guideline for conflict resolution is to get started on it right away when you are angry.

Accepted Answer

It's often recommended to take a moment to cool down and approach the situation with a clear, calm mind to effectively resolve conflict.

Question 10

Much of what social workers do is not recognized, so they must learn ways to reinforce themselves.

Accepted Answer

Social workers often engage in emotionally and physically demanding work that may not always be recognized or appreciated by others, making self-reinforcement and self-care important aspects of their professional practice to maintain motivation and well-being.

Question 11

Filial piety is described as a devotion to individual desires and ambitions to the point of sacrificing parental and familial authority.

Accepted Answer

Filial piety is a virtue of respect for one's parents, elders, and ancestors in Confucian philosophy, emphasizing loyalty and duty to the family, rather than prioritizing individual desires.

Question 12

One of the core values that characterize a caring organization is quality control.

Accepted Answer

Quality control is more related to the operational or production aspect of an organization, focusing on maintaining standards in products or services. Core values of a caring organization typically revolve around compassion, respect, integrity, and dedication to the well-being of both clients and employees.

Question 13

The concept of preservation of harmony characterizes collectivist societies.

Accepted Answer

Collectivist societies prioritize the group over the individual, often emphasizing the importance of maintaining social harmony and cohesion within the group.

Question 14

Participative leadership involves letting employees know precisely what is expected of them, giving them specific guidelines for performing tasks, and making sure that people follow standard rules.

Accepted Answer

Participative leadership focuses on involving employees in the decision-making process, encouraging team input, and fostering collaboration, rather than dictating specific guidelines and ensuring adherence to strict rules.

Question 15

The parable of the boiled frog is one of the learning disabilities that may occur in organizations.

Accepted Answer

The parable of the boiled frog is used as a metaphor for organizations failing to notice gradual changes that lead to significant problems, representing a learning disability in recognizing and adapting to change.

Question 16

Learning organizations emphasize the process of service provision instead of the effectiveness of service provision to clients.

Accepted Answer

Learning organizations focus on continuous improvement and adaptability, which includes both the process of service provision and the effectiveness of those services to clients. They aim to enhance their capabilities and achieve better outcomes, not just focus on the process alone.

Question 17

The complainer in a bureaucratic system is a covert warrior who complains to others both inside and outside of the agency.

Accepted Answer

In a bureaucratic system, the term "complainer" does not specifically refer to a "covert warrior" who complains both inside and outside of the agency. Complaints in such systems can come from various sources and do not necessarily involve covert or strategic actions against the agency.

Question 18

Nonassertiveness can build into aggressiveness.

Accepted Answer

Nonassertiveness can lead to a buildup of frustration and resentment, which may eventually manifest as aggressiveness when the individual's limits are surpassed.

Question 19

Servant leadership emphasizes that leaders should take care of their followers and nurture them.

Accepted Answer

Servant leadership is a leadership philosophy in which the main goal of the leader is to serve. This approach emphasizes the leader's role in caring for and nurturing their followers, prioritizing their needs and development.

Question 20

Management style provides clues to organizational behaviors.

Accepted Answer

Management style directly influences how decisions are made, how communication flows, and how employees are motivated and managed, all of which are key aspects of organizational behavior.

Quiz 8: Human Behavior, Management, and Empowerment in Organizations