What should you do in the body of an adjustment letter?
A)Explain who specifically is to blame for the problem.
B)Explain how you are complying with the claim.
C)Promise the customer that the problem will never happen again.
D)Apologize profusely.

Question

Quizplus · Accepted Answer

In the body of an adjustment letter, it is important to explain how you are addressing the customer's claim, whether it be a refund, replacement or repair. This shows the customer that you are taking their complaint seriously and working to resolve the issue. It is best to avoid blaming anyone for the problem or making promises that cannot be kept. A sincere apology can be included, but it should not be the sole focus of the letter.

What Should You Do in the Body of an Adjustment