When writing to a customer about a problem with an order,you should ________.
A)use the direct pattern if the message has some good-news elements
B)use the indirect pattern if the message has some good-news elements
C)always use the direct pattern
D)always use the indirect pattern

Question

Quizplus · Accepted Answer

When writing to a customer about a problem with an order, using the direct pattern is appropriate if the message contains some good-news elements, as it allows you to quickly address the positive aspects before discussing the problem.

When Writing to a Customer About a Problem with an Order,you