When writing a letter to a customer denying credit,you should have four goals.Which of the following is not one of these goals?
A)Promising the customer that credit will be granted in the future
B)Retaining the customer on a cash basis
C)Avoiding language that causes hard feelings
D)Avoiding disclosures that could cause a lawsuit

Question

Quizplus · Accepted Answer

Promising credit in the future would be misleading and could potentially harm the relationship with the customer if the promise cannot be fulfilled. The other three goals are important to maintain a positive relationship with the customer and protect the company from legal issues.

When Writing a Letter to a Customer Denying Credit,you Should