Inseparability also means that customers expect a service to be provided in a certain way by a specific person.

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Inseparability refers to the idea that the customer and service provider cannot be separated from each other during the service delivery process. As a result, customers often attach importance to the qualities and characteristics of the service provider, and expect the service to be provided in a particular way by a specific person.

Inseparability Also Means That Customers Expect a Service to Be