Question 1

Conflict that arises between one organization and another is called ____________________.

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Question 2

Conflict situations are the context within which ____________________ takes place.

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Question 3

One method of ____________________ conflict is to expand the resource base.

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Question 4

Increased interdependence makes coordination more difficult, it also increases the potential for ____________________.

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Question 5

Jim is the unofficial leader of the group. When he makes an outlandish proposal everyone takes it seriously. But if Bill had proposed the same thing he would have been ridiculed. This is an example of norm ____________________.

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Question 6

As teams become more ____________________, their members tend to interact more frequently, conform more to norms, and become more satisfied.

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Question 7

What benefits do teams provide to organizations?

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Question 8

When Trideep Anand persisted in producing more units than the group work norm prescribed, his lunch bucket began to disappear every day and then magically reappear about quitting time. This behavior by the members of his group was an attempt to force norm ____________________.

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Question 9

Define the following terms: (a) norm , (b) norm variation , (c) norm conformity , (d) norm generalization , and (e) socialization . What factors influence the degree of norm conformity?

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Question 10

The norms of one group cannot always be ____________________ to another group in the same organization.

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Question 11

How do interpersonal and intergroup conflicts affect each other?

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Question 12

Discuss the following statement: "Role structures emerge as a result of role episodes." You may want to use a diagram to clarify your answer.

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Question 13

People join groups for a variety of reasons. List and explain five such reasons.

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Question 14

Identify and define the five types of teams and groups in organizations.

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Question 15

Some organizations work to actively manage the ____________________ process for newcomers; others leave it to happenstance.

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Question 16

What does the term cohesiveness mean? What factors can influence the degree of cohesiveness in a group?

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Question 17

You are picked to join a problem-solving team that is trying to improve customer service. Describe stages your team will go through.

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Question 18

People with autism have a difficult time reading the social clues from other people.  This affects the way they perceive ____________________, which define the boundaries between acceptable and unacceptable behavior.

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Question 19

Describe two groups you belong to. Why did you join them?

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Question 20

Identify the four characteristics of groups and teams.

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Quiz 18: Managing Work Groups and Teams