Kelly's Kitchen,a restaurant,strives to improve its customer service and makes sure that its customers enjoy the food and ambience at the restaurant.The restaurant has a team that monitors and assesses customers' opinions about the restaurant on popular food review sites.This scenario illustrates _____.

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This scenario illustrates social media monitoring, as the restaurant has a team that monitors and assesses customers' opinions about the restaurant on popular food review sites. It is a way for businesses to gather feedback and improve their customer service. Personal selling refers to face-to-face communication between a salesperson and a prospective customer. Market segmentation involves dividing a market into smaller segments based on various criteria such as demographics, behavior, and needs. Lead qualification is the process of determining whether a potential customer fits the criteria for being a qualified lead.

Kelly's Kitchen,a Restaurant,strives to Improve Its Customer Service and Makes