Which turnoff occurrences are most often associated with poor customer service?
A) value turnoffs
B) system turnoffs
C) people turnoffs
D) all of the above

Question

Quizplus · Accepted Answer

People turnoffs, such as rude or unhelpful employees, are the most often associated with poor customer service. Value turnoffs (such as overpricing) and system turnoffs (such as long wait times) can also impact customer service, but they are not as directly linked to the human interaction between the customer and the service provider.

Which Turnoff Occurrences Are Most Often Associated with Poor Customer