Regardless of what a company does to make a profit in terms of the product or service it provides, the company is also in the business of providing customer service.

Question

Quizplus · Accepted Answer

Providing excellent customer service is essential for building customer loyalty, increasing retention rates, and generating positive word-of-mouth advertising. Therefore, even if a company's main focus is on its product or service, it must still prioritize customer service to succeed in the long run.

Regardless of What a Company Does to Make a Profit