Taking initiative, being optimistic and tolerating frustration well are all characteristics of an exceptional CSR.

Question

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These characteristics are important for a CSR to excel in their role and provide exceptional customer service. Taking initiative means they are proactive and seeking ways to improve the customer experience. Being optimistic helps them approach difficult situations with a positive attitude and find solutions. Tolerating frustration well means they can handle challenging interactions with customers and still provide excellent service.

Taking Initiative, Being Optimistic and Tolerating Frustration Well Are All