Trigger phrases that you should avoid using with customers are "I can" and "we do."
Correct Answer:
Verified
Q11: Most companies find that customer feedback is
Q12: A mystery shopper is a third-party person
Q13: An attractive and informative website that is
Q14: A customer retention strategy focuses on how
Q15: One of the most important items self-service
Q17: To exceed customers' expectations and provide exceptional
Q18: When a dissatisfied customer is only satisfied
Q19: A post-episodic survey is designed to gather
Q20: Two crucial recovery steps that CSRs should
Q21: The most important reason angry customers behave
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents