A customer retention strategy focuses on how long you can keep a customer on your premises.

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A customer retention strategy is focused on maintaining customer satisfaction and loyalty, to keep customers coming back to do business with you over an extended period of time. This can involve a variety of tactics such as offering rewards programs, personalized experiences, excellent customer service, and more. It's not just about keeping customers physically on your premises, but rather building a long-term relationship with them.

A Customer Retention Strategy Focuses on How Long You Can