Unlike other customers, those who are especially vocal or angry respond to reason and rarely become abusive, personal, or threatening.

Question

Quizplus · Accepted Answer

This statement is generally false. Customers who are especially vocal or angry are more likely to become abusive, personal, or threatening. It is important to handle these situations with caution and de-escalate the situation in a calm and professional manner.

Unlike Other Customers, Those Who Are Especially Vocal or Angry