A customer-oriented website should consider including a customer feedback form, the company's contact information, an online customer forum, a live chat, and a frequently asked questions page.
Correct Answer:
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Q1: Always ask as many questions as it
Q2: Quiet customers are the ones who don't
Q3: When you ease a complainant by saying,
Q4: Unlike comment cards and surveys, an organization's
Q5: It is important to remember that placing
Q7: A quiet customer who finds conflict so
Q8: The best time to deal with a
Q9: When dealing with extreme customers, CSRs need
Q10: Unlike other customers, those who are especially
Q11: Most companies find that customer feedback is
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