Positive approaches that help when interacting with customers are referred to as
A) softening techniques.
B) soft skills.
C) service recovery.
D) none of the above.
Correct Answer:
Verified
Q15: One of the most important items self-service
Q16: Trigger phrases that you should avoid using
Q17: To exceed customers' expectations and provide exceptional
Q18: When a dissatisfied customer is only satisfied
Q19: A post-episodic survey is designed to gather
Q20: Two crucial recovery steps that CSRs should
Q21: The most important reason angry customers behave
Q23: A popular proactive approach in customer service
Q24: A concern that is problematic and compels
Q25: The mental state that customers have about
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents