Empathetic listeners observe the emotions behind the words and then respond to the emotion as well as the words.
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Q2: Empathetic listening encourages skepticism and a feeling
Q3: When you use phrases such as, "You're
Q4: When you listen with your eyes as
Q5: When non-native customers struggle with pronunciation, you
Q6: Diverting, or switching to a more comfortable
Q8: CSRs must have strong listening skills regardless
Q9: The three listening levels discussed in the
Q10: Active listening requires the energy and discipline
Q11: A few strategies to use when practicing
Q12: Restating or paraphrasing what the speaker says
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