Diverting, or switching to a more comfortable topic, is considered a key to effective communication.
Correct Answer:
Verified
Q1: When people filter the information they hear,
Q2: Empathetic listening encourages skepticism and a feeling
Q3: When you use phrases such as, "You're
Q4: When you listen with your eyes as
Q5: When non-native customers struggle with pronunciation, you
Q7: Empathetic listeners observe the emotions behind the
Q8: CSRs must have strong listening skills regardless
Q9: The three listening levels discussed in the
Q10: Active listening requires the energy and discipline
Q11: A few strategies to use when practicing
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents