Active listening requires the energy and discipline to listen with your whole mind and body.
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Q5: When non-native customers struggle with pronunciation, you
Q6: Diverting, or switching to a more comfortable
Q7: Empathetic listeners observe the emotions behind the
Q8: CSRs must have strong listening skills regardless
Q9: The three listening levels discussed in the
Q11: A few strategies to use when practicing
Q12: Restating or paraphrasing what the speaker says
Q13: Receiving customer feedback is advantageous because it
Q14: Through selective listening, a CSR discovers important
Q15: Responsive feedback such as, "I had a
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